Certicom recognizes the important role that our products play in our customers’ operational environments. Certicom maintains a technical support staff that works closely with your development and support teams. Product maintenance is bundled with all Certicom Support plans, ensuring that fielded Certicom products are proactively kept up to date. Depending on level of support selected, product upgrades are also included, ensuring the availability of new releases conforming to Certicom product roadmap.
CONTACT SUPPORT:
North America:
tel. +1-800-511-8011
International:
tel. +1-905-507-9473
email:
support@certicom.com
Standard Support
Standard support is for customers with mission critical business operations that require standard 9 to 5 business hour support. Certicom standard support plan is ideal for customers that are technically self sufficient, or are using Certicom products in a development environment. Certicom has support plans to provide the level of help you need.
Standard support hours are between 8:30am and 5:00 pm Eastern Standard Time.
Premium Support
Building on Standard, Premium Support is made available for organizations that depend on mission critical applications, 24x7, to meet their business objectives. it is imperative that their systems achieve, as close as possible, 100% availability and reliability. premium Support is geared to help these customers achieve their goals.